Terms and Conditions – Trait
Effective date: 22.12.2025
To see our old terms click here
1. Scope and Provider
These Terms and Conditions (“Terms”) govern the use of the mobile application Trait and all services and features offered therein (collectively “Trait”). These Terms apply to all users of the platform.
Trait is operated by:
Twaiv GmbH
Brahmsstraße 38
12203 Berlin
Germany
Email: support@trait.club
Trait is a registered trademark of Twaiv GmbH.
Any deviating, conflicting or supplementary terms of the user shall not apply unless their validity has been expressly agreed to.
2. Registration and Contract Formation
2.1 Registration and User Account
The use of essential functions of Trait requires registration. Upon registration, a personal user account (also referred to as a “user profile”) is created, which enables use of the platform. By completing the registration, a usage agreement is concluded between the user and Twaiv GmbH.
During registration, the user provides basic information for the user account, in particular a freely chosen name, a profile picture (avatar), and gender. The specification of gender is mandatory, as certain platform functions, in particular security-related sharing and visibility settings, depend on it.
The user undertakes to provide truthful, complete and up-to-date information during registration and to update such information without undue delay in the event of changes. Each user may create only one user account for personal use. Transfer or shared use of the user account is not permitted.
Name, profile picture and gender are generally visible and discoverable by other users of Trait. Additional information of the user account may be visible to other users depending on the visibility settings selected by the user. The discoverability of a user account does not mean that all user content is publicly visible.
Details regarding the processing of personal data and visibility settings are set out in the Privacy Policy. Consent to the basic settings described in this section is a prerequisite for registration and use of the platform.
2.2 Age Requirement
Trait may only be used by natural persons who are at least 16 years of age. Use of the platform by minors is excluded.
2.3 Account Security
The user is required to keep access credentials confidential and to protect them from unauthorized access by third parties. The user is responsible for all activities carried out via their user account.
The user must immediately notify Twaiv GmbH if they become aware of any unauthorized access, misuse, or suspicion thereof.
2.4 Termination of the Usage Agreement
The usage agreement is concluded for an indefinite period and may be terminated by the user at any time by deleting their user account. Upon deletion of the user account, the usage agreement ends.
Twaiv GmbH is entitled to terminate the usage agreement without notice for good cause. Good cause exists in particular if the user violates these Terms, misuses the platform, or repeatedly violates applicable law.
Termination of the usage agreement does not affect existing subscription agreements, in particular Trait PRO subscriptions, which must be cancelled separately in accordance with Section 6.
3. Subject Matter of the Contract
The subject matter of the usage agreement is the temporary provision of the digital platform “Trait” in its respective current version.
Trait offers users in particular the following functions:
- creation and management of a personal profile as the basis for individualized training plans,
- creation of training plans for various running distances and target times,
- import of training and activity data from third-party services, analysis and visualization of such data, and generation of statistics and recommendations,
- provision of editorial content in the form of text, images or videos related to running and fitness,
- functions enabling interaction and networking with other users of the platform.
There is no entitlement to specific functions or an unchanged scope of services. Twaiv GmbH reserves the right to further develop, modify, restrict or expand the platform, individual functions or features at any time. This may also affect free or paid features.
4. User Content, Responsibility and Measures
4.1 User Content and Rights of Use
Users may upload, store or share content such as texts, images, training data or other information within the platform (“User Content”).
The user retains all rights to their User Content.
By uploading User Content, the user grants Twaiv GmbH a non-exclusive, worldwide, royalty-free right, limited to the term of the usage agreement, to use the User Content for the operation, provision, display and further development of the platform. This includes in particular technical storage, reproduction, transmission and making the content publicly available within the scope of the user’s selected settings.
The user is solely responsible for their User Content and ensures that it does not infringe third-party rights or violate applicable law.
The granted rights of use end upon deletion of the respective User Content or the user account, unless statutory retention obligations apply.
4.2 Responsibility for Content and Conduct
The user bears sole responsibility for their User Content and for their conduct when using the platform.
Twaiv GmbH does not adopt third-party User Content as its own and assumes no responsibility for the accuracy, completeness or quality of such content.
The user acknowledges that they may encounter content from other users that may be perceived as inappropriate, offensive or unlawful.
In particular, any actions aimed at disrupting, manipulating or unlawfully influencing the platform or its technical infrastructure are prohibited.
4.3 Moderation and Measures
In the event of violations of these Terms or a justified suspicion of misuse, Twaiv GmbH is entitled to take appropriate measures. These include, in particular, restricting the visibility of content, removing User Content, and temporarily or permanently suspending user accounts.
Measures shall be taken with due regard to the severity of the violation and the legitimate interests of the parties involved.
5. Liability and Disclaimer
Use of Trait and the implementation of training plans, analyses, recommendations or other content is at the user’s own responsibility. Trait does not provide medical advice and does not replace medical examinations or individual supervision by qualified professionals. Users are expressly advised to manage their training responsibly and to seek medical advice if in doubt.
Training plans, analyses and recommendations are based on general models and automated evaluations. Individual physical conditions or health limitations may differ significantly. No warranty is given for the accuracy, completeness or suitability of the provided content.
The user is responsible for regularly backing up important data. Twaiv GmbH assumes no liability for loss or damage of data unless caused by intent or gross negligence.
Twaiv GmbH is liable without limitation for damages resulting from injury to life, body or health, as well as for damages caused by intent or gross negligence. Liability under mandatory statutory provisions, in particular the Product Liability Act, remains unaffected.
Any further liability of Twaiv GmbH is excluded.
6. Trait PRO
6.1 Introduction
Use of the Trait App is generally free of charge. Certain functions and content are available exclusively as part of the paid subscription Trait PRO.
The specific scope of services included in Trait PRO is set out on the relevant product page within the app in the version applicable at the time of contract conclusion.
6.2 Subscription Options
Users may choose between different Trait PRO subscriptions with varying durations. Prices, durations and scope of services are displayed on the respective product pages.
6.3 Payment and Term
Payment is due in full at the beginning of each selected subscription period. Billing is processed via the Apple App Store, Google Play Store or another accepted payment method.
Unless cancelled in due time, the subscription automatically renews for the originally selected period at the then-applicable standard price.
6.4 Cancellation and Refunds
The Trait PRO subscription may be cancelled at any time via the respective app store. Cancellation becomes effective at the end of the current subscription period. Paid fees will not be refunded unless required by law.
No refund will be granted for periods in which unauthorized or abusive use occurred, unless such use was reported without undue delay.
6.5 Price Changes and Special Offers
Twaiv GmbH reserves the right to adjust prices and to offer features free of charge or subject to payment. Special offers may be subject to additional conditions and are non-transferable.
7. Amendments to the Terms
Twaiv GmbH reserves the right to amend or supplement these Terms with effect for the future where there is a valid reason.
Users will be informed of any amendments in due time. If the user does not object within a reasonable period, the amendments shall be deemed accepted. Users will be specifically informed of their right to object and the consequences of failing to do so.
8. Final Provisions
The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods.
If individual provisions of these Terms are or become invalid, the validity of the remaining provisions shall remain unaffected.
The European Commission provides a platform for online dispute resolution (ODR), available at:
https://ec.europa.eu/consumers/odr/
Twaiv GmbH is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
General terms and conditions
Twaiv GmbH (hereinafter referred to as "us") provides you with an app for running training. The Trait app (hereinafter referred to as Trait) is available for the iOS and Android platforms. Trait is a registered trademark of Twaiv GmbH. As a user of the Trait App, we provide you with services which we explain in more detail in these general terms and conditions. Our general terms and conditions apply exclusively; conflicting or deviating terms and conditions of users of the Trait app can only become part of the contract if they comply with the content of our present general terms and conditions or if we expressly accept them in writing. This also applies if, despite knowledge of conflicting or deviating terms and conditions from you, we provide our services without reservation.
2. Service description
The Trait app essentially offers the following functions:
1. Personal profile with personal data as a basis for individual training plans
2. Preparation of training plans for different running distances and target times, taking into account the latest scientific findings
3. Importing training data from third-party services (including Garmin and Strava), evaluating and visualizing the data, deriving recommendations for action and creating statistics and fitness status
4. Content in the form of texts, images and videos about running and fitness
2.2 We reserve the right to change Trait app options and features at any time. This also includes features and options that are subject to a fee. The changes are usually intended to further optimize and improve the Trait app.
3. Liability and disclaimer
Your health is very important to us. Please ALWAYS consult your doctor regarding your sporting behavior. We and Trait are in no way a substitute for your doctor and take no responsibility for your actions. All content on our products, regardless of whether provided by ourselves, partners or users, is not a supplement or substitute for information provided by a doctor or pharmacist. By agreeing to these terms and conditions, you confirm that you, as a user, are exclusively responsible for your health.
We are expressly not responsible for the accuracy of our analyses, recommendations and training plans, as they are based on general models. The individual circumstances of individual people can differ significantly from the general models.
Twaiv GmbH is liable for damages in accordance with the statutory provisions for personal injury and for damage under the Product Liability Act. In accordance with legal provisions, we are also liable for damage caused by gross negligence. Liability against companies for subsequent damages, mere financial losses, loss of profit, damages arising from third-party claims is excluded.
4. Registration, conclusion of contract
By completing the registration in the Trait app by entering a valid email address, a password, acknowledging our privacy policy and accepting these general terms and conditions, you conclude a user contract with us for the Trait app services. After registration is completed, your personal user account will be created.
Your contract partner is Twaiv GmbH, our address and further data can be found in the legal notice.
We reserve the right to reject users without giving reasons. In this case, the data already transmitted will be deleted immediately.
5. Misuse
You must protect your account from unauthorized access and misuse. If there is or suspicion of abusive or fraudulent use, please contact us immediately (support@trait.club).
We will not refund any charges until the unauthorized access or misuse has been reported to us. We reserve the right to close your account as soon as you have notified us of any misuse or fraudulent use of your account.
6. Remuneration and Payment
The Trait app is free to use, but there is a fee for certain functionalities. This fee is to be paid via Apple App Store, Google Play Store or another accepted payment method.
Payment concludes a subscription. We offer various subscriptions, which vary in duration and price. The respective prices can be viewed in the app stores.
Each subscription period must be paid in full in advance. As soon as the subscription period reaches its end, it is automatically extended for exactly that subscription period with the standard price, i.e. not with a promotional or promotional price.
The subscription can be canceled at any time via the respective app store. Fees that have already been paid will not be refunded by us.
We reserve the right to change the prices for subscriptions or to charge for free features at any time. Conversely, we can also offer paid functions free of charge, although in this case we will not refund any fees already paid.
We may offer special offers that may have additional terms or restrictions. These special promotions and offers cannot be transferred from one user to another user.
7. Availability
We do not guarantee that the Trait app and underlying services will be available at all times, completely and without errors.
We reserve the right to discontinue our services at any time and without specific deadlines without further justification. Fees already paid will not be refunded in this case.
8. Termination
Every user has the right to cancel the use of Trait at any time by deleting the user account in the app, or by sending an email to support@trait.club. Any ongoing subscription must be canceled via the respective app store. A termination will result in the user account and all personal data submitted being deleted, as described in the privacy policy.
9. Obligations of the user
Every Trait user is committed to:
1. Handle personal data, in particular login details, carefully and not to grant any third person access to your own data.
2. Not to store, publish, transmit and distribute racist, insulting, discriminatory, defamatory, sexual, violent or other illegal content.
3. To refrain from interfering with the Trait Network, including the Trait products, using technical or electronic tools, in particular hacking attempts, brute force attacks, injecting virus/worms/Trojans and other attempts to interfere with Trait's software.
4. To regularly back up important personal data yourself externally, e.g. on storage media, hard drives or in the cloud. We are not responsible for lost or damaged data.
Depending on the seriousness and nature of the offense, breaches of obligations may result in a warning up to and including the exclusion of the use of Trait. An exclusion also results in the deletion of the customer account, including all data. The excluded user may no longer register again.
10. Privacy policy
We process your personal data exclusively for the purpose of providing Trait App services and will not use your personal data for any other purpose. For details, please refer to the privacy policy, which can be accessed at https://trait.club/privacy at any time.
11. Miscellaneous
These terms and conditions and all contracts concluded between us and the user including these terms and conditions are governed by the laws of the Federal Republic of Germany, excluding conflict of law rules and the United Nations Convention on Contracts for the International Sale of Goods.
We reserve the right to amend these terms and conditions from time to time in order to be able to respond appropriately to changing legal frameworks, economic conditions or user interests, among other things. Amendments and additions to these terms and conditions must be made in writing. This also applies to an amendment or cancellation of this written form requirement.
In the event of minor changes to these terms and conditions (for example, a change in law that requires us to change these terms and conditions), we can simply make the new terms and conditions available in the app and on the website. If there are significant changes to these terms and conditions that adversely affect the user, we will obtain your express consent to the changes in the app or will inform you at least two weeks before the changes take effect by sending an email to the address provided during registration
Should individual provisions of these terms and conditions be or become invalid or unenforceable or contain a gap, the remaining provisions shall remain unaffected. The parties agree to replace the ineffective or unenforceable provision with a valid and enforceable provision that comes closest to the economic purpose of the invalid or unenforceable provision or fills this gap.
As part of the regulation on online dispute resolution on consumer matters, an online dispute resolution platform from the EU Commission is available at http://ec.europa.eu/consumers/odr/. We would like to point out that we are required by law to provide this notice, but are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.